Refund Policy

1. Digital Products

Since we provide non-tangible, irrevocable goods, we do not issue refunds for digital products once the order is confirmed and product is sent. Please note that we offer digital products, not services, so there is no way to close access to the files that you’ve already received.

2. No Refunds After Download

Once you have downloaded or accessed any digital product from our store, we cannot offer a refund. This policy is in place because it is impossible for us to verify whether you have retained a copy of the digital product.

3. Exceptions

The Consumer Rights Act gives you rights to claim against the seller if your digital download is faulty. As a seller, we can issue a refund if there is a technical problem and we can't help you to resolve the matter or if there was a misrepresentation in the product description. In those cases the refund period is 60 days from the moment of the purchase.

• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
• Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support.
• Product not-as-described: such issues must be reported to our technical support within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer's false expectations or wishes are not honored.

However, as a customer you are responsible for understanding this upon purchasing any item at our site. There is no obligation to provide a refund or credit in the following situations:

• You change your mind about an item;
• You bought an item by mistake;
• You do not have sufficient expertise to use an item;

4. Contact Support

If you believe you have a valid reason for requesting a refund or if you're experiencing issues with your purchase, please contact our support team at Contact us within 5 days of your purchase. Our team will work with you to resolve any problems or concerns.

5. Resolution Process

When you contact our support team, please provide:

• Your order number
• The email address used for the purchase
• A detailed description of the issue

6. Refund Method

In the rare event that a refund is approved, it will be processed using the original method of payment. Please allow 5-10 business days for the refund to appear on your statement.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes to this policy constitutes your acceptance of such changes.

Said Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our Refund Policy statements.